Your questions answered
We've listed below some of the more common questions from customers. For anything else, drop us an email at [email protected]
You can find this information via your Doddle account. From the homescreen - right at the bottom - you can see what your child is working towards in their lessons. Underneath the skills, you will see a reference to a stage, and this is the stage that they are currently working towards.
Every single child we teach is different, and they all learn at different paces. Within our swimming lessons, this means that children will progress in different ways.
This might be because we haven't seen your child complete the skill consistently quite yet. It's great that they've managed to do it this week, and we are as proud as you! We want to see them do it again next week... and then again a couple of weeks after that - just to make sure they've really got it.
Your child might be in a stage 3 class, but they may be working towards stage 4. When we label the classes, we do so according to what the majority of the children in that session are working towards. Your swimmer might be working to a slightly different stage, and this is perfectly normal.
No problem! Just get in touch with our support team, and they will sort that our for you.
Most of the time, the answer will be 'no'. That's because the class will, typically, move with your child as the children within it progress.
There are two types of instructor changes to consider here. The first is a temporary change if your usual instructor is unwell, or unable to teach for another reason. We try our absolute best to avoid situations like this, but they do arise every now and then. The substitute teacher will be trained to just as high a standard as your swimmer's normal instructor, and they will be able to see on Doddle what your child has been doing in previous lessons.
No - your space will just carry over. Nice and simple, and one less thing to worry about!
Floatation aids are great for supporting children when they are new to swimming lessons. They are also fab at helping more able swimmers to perfect their swimming skills, and to isolate parts of their body so that they can perfect parts of a swimming stroke. In fact, even Olympic swimmers use aids when training - and they certainly aren't just for beginners!
If we are asking your child to use a swimming aid, even when we know that they can swim 100m without one, please be assured that there will be a good reason - and our teaching methods have been very carefully designed to help your child become the best swimmer they can be.