Payments

Got a question about your payments? You'll find loads of useful information on this page

Paying for your swimming lessons

You pay for your SwimNE lessons via a monthly subscription. You'll pay the same amount each month, regardless of how many lessons you have. The video above explains exactly how this works.

Your balance

If you look on your Doddle account, you will see your account balance. Your account balance is calculated by looking at how much you have paid via your monthly subscription payments, and how many lessons will have taken place by the end of the current term.

Cancelled lessons

Sometimes, we do need to cancel lessons. This might happen due to COVID-19 restrictions, bad weather, or an issue at the pool. If your lesson is cancelled - and we try to do this as rarely as possible - you won't pay for that session. Your monthly payments will still say the same, but the balance of your account will reflect the fact that that lesson didn't go ahead.

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Did you know that you can view and manage your payments via your Doddle account?

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Frequently asked questions

You'll find answers to frequently asked questions below. If you're still unsure about something, our friendly support team are always happy to help.