On this page, you will find important information about SwimNE lessons, including when they will restart, and what changes will be put in place as a result of the Covid-19 pandemic.
Please note that our offices are currently closed, and our usual day-to-day support activities are unavailable. Our staff will be returning to the offices once our swimming lessons restart – and will be responding to any customer queries then. In the meantime, you’ll find answers to frequently asked questions below.
When will swimming lessons resume?
Our normal timetable of weekly lessons will resume in September 2020.
During July and August, we will be offering additional sessions for children who want to return to the water before the new school year.
Our friends at PaddlePod will also be offering exclusive family swim sessions at PaddlePod Newcastle. These will need to be booked in advance, and numbers per session will be limited.
Is it safe to return to swimming?
Many of us here at SwimNE are parents ourselves, and we understand that customers will – naturally – want to ensure that activities are safe before their children return. Safety is our top priority, too – for our swimmers, their families, and our staff.
The risk of transmitting the virus while in the water is very, very low. This is because all the pools that we use contain chlorine, as well as a chemical called bromine. These chemicals remove or de-activate the virus that causes Covid-19.
We have very strict procedures that we follow to ensure that the chlorine, bromine, and other chemicals within our swimming pools are within accepted levels. These procedures have always been in place, and play a very important role in ensuring the safety – as well as the comfort – of our swimmers.
We have assembled a working group, in conjunction with Nemo Swimming and PaddlePod, to make sure that all the required changes – to our lesson delivery, facilities, and customers – are captured, documented, and implemented in advance of lessons restarting. Further information about these changes – and what they mean for you and your children – can be viewed below.
If I want until September before restarting lessons, what will happen to my payments?
Your monthly payments will remain frozen over the summer, and will restart on the 1st September.
We do expect that some changes will need to be made, and will be in touch to advise how these will affect your individual lessons.
What if I want to return earlier?
Over the summer holidays, we will be running swim camps, and – working with our friends at PaddlePod – offering exclusive family swim sessions at PaddlePod Newcastle. These sessions will start from Saturday 25th July.
Swim camps will run over three days (Monday to Wednesday, and Thursday to Saturday) and will cost £20 per child (plus booking fee). They will be suitable for beginners (stages 1 & 2), intermediate (stages 3 & 4), and advanced (stages 5 & 6) swimmers. Please note that we plan to add further sessions for higher stage swimmers later in the summer.
I’ve got a question about my payments and/or my account balance
We’ve provided information in the previous two sections relating to your monthly payments. You will also find additional information about our payment model here.
If you have any further queries about your payment or your account balance, you will need to speak to our support team. Our offices are closed right now, and our support functions will restart once we return to the water. Please bear with us, and we will handle any queries when our full programme of lessons and office activities resume.
What changes will you be making to ensure that it is safe to return to lessons?
We will need to make changes ahead of lessons restarting, and these changes will affect our swimmers, their families, and our staff.
The changes that we will be making are based on comprehensive guidance issued by Swim England. SwimNE, working with our friends at Nemo Swimming and PaddlePod have created a working group who are responsible for capturing, documenting, and implementing all the necessary changes.
Broadly speaking, the changes relate to:
- The delivery of our lessons
- The facilities that we use
- How these will affect our customers
Further information about these changes can be viewed below. We will also continue to communicate with our customers in the run-up to lessons restarting so that you can fully understand what changes have been made, and what they will mean for you.
Our focus is on making sure that our lessons can resume safely, but we also want to ensure that our swimmers are comfortable in the water, and that the classes remain a welcoming and positive experience for all.
I’m nervous about how these changes will affect my child
We know that some children adapt to changes better than others, and we are very mindful of this when implementing any adjustments to our lesson delivery and venues. Our swimmers’ safety is important, and so too is their enjoyment of their lessons.
When we welcome children back to the water, we expect that there will be a ‘resettling in’ period. Our teachers and the wider team will support all of our swimmers through this. Where we know of children who have additional needs or support requirements, we will also factor these into our planning. If you are worried, though, and would like to speak to us in more detail, please email us at [email protected]. Our offices are closed right now, but we will get back to you as soon as we can.
I’m worried that my child will have lost some of their confidence having been away from lessons for so long
By the time our full programme of lessons resumes, our swimmers will have been out of the water for almost six months. A lot will have changed in this time, and some children may be nervous about returning to lessons. Others may seem less confident once they are in the water. For some, though, it will be like they have never been away!
Our teachers are expecting a ‘resettling in’ period when our lessons restart, and will adapt their lesson plans to suit the individual needs of each swimmer. We will help them get their confidence back – we have plenty of experience helping children through the ‘water wobbles’, all the ‘challenges’ that we will face come September are not too dissimilar. We will work with you as well, giving advice and support where needed to help your children in their learn to swim lessons.
All of our instructors will receive training to ensure that they are able to adapt lessons to ensure our swimmers feel confident and able.